Purchases in the App Store and Mac App Store
Apple processes these payments, so refunds are requested from Apple, not from us: go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase. Apple decides on the request under its own rules. If something does not work, write to support@mainlane.io as well — we will try to fix the problem.
Purchases directly from Mainlane
When a product is sold directly on our site:
- One-time purchases: a full refund within 14 days of the purchase, no questions asked.
- Subscriptions: you can cancel at any time; access stays until the end of the paid period. A refund for the current period is available within 14 days of the first payment.
- How to ask: write to support@mainlane.io from the email used for the purchase and include the order number. We reply within 3 business days; the money goes back to the original payment method, usually within 5–10 business days depending on the bank.
This does not limit your statutory rights as a consumer, including the EU right of withdrawal where it applies.
Custom development
Payments for projects are governed by the agreement for that project.